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Troubleshoot
Is there an error code on your washing machine? Please click here for a list of washing machine error codes
The product does not drain water.
- Water drain hose is clogged or twisted >>> Clean or flatten the hose
- Pump filter is clogged >>> Clean the pump filter
There is leaking from the bottom of the product.
- Water drain hose is clogged or twisted >>> Clean or flatten the hose
- Pump filter is clogged >>> Clean the pump filter
- The door lid is not closed.
- Clothing is not spread out in the drum evenly.
- The machine has not been placed on an even surface.
- The motor belt is loose.
Stains persist or the laundry is not whitened.
- Insufficient amount of detergent is used >>> Use the recommended amount of detergent appropriate for water hardness and the laundry.
- Excessive laundry is loaded in >>> Do not load the product in excess.
- Wrong program and temperature were selected >>> Select the proper program and temperature for the laundry to be washed.
- Wrong type of detergent is used >>> Use original detergent appropriate for the product.
- Excessive amount of detergent is used >>> Put the detergent in the correct compartment. Do not mix the bleaching agent and the detergent with each other.
Oily stains appeared on the laundry.
- Regular drum cleaning is not applied >>> Clean the drum regularly.
Clothes smell unpleasantly.
- Odours and bacteria layers are formed on the drum as a result of continuous washing at lower temperatures and/or in short programs >>> Leave the detergent drawer as well as the loading door of the product ajar after each washing. Thus, a humid environment favourable for bacteria cannot occur in the machine.
- Product is standing unbalanced >>> Stable the product by adjusting the feet.
- A hard substance has entered the pump filter >>> Clean the pump filter.
- Transportation safety bolts are not removed >>> Remove the transportation safety bolts.
- Laundry quantity in the product is too little >>> Add more laundry to the product.
- Excessive laundry is loaded in the product >>> Take out some of the laundry from the product or distribute the load by hand to balance it homogenously in the product.
- Product is leaning on a rigid item >>> Make sure that the product is not leaning on anything.
- Tap is turned off >>> Turn on the taps.
- Water inlet hose is bent >>> Flatten the hose.
- Water inlet filter is clogged >>> Clean the filter.
- Loading door is not closed >>> Close the door.
Some models have a lint filter, ensure that this is cleaned regularly. You can check how to do this in your user manual. A build up of lint on clothes is also indicative of the machine being over loaded, or the water level being too low. Check your wash settings in the user manual.
If you can’t resolve the problem yourself, you can submit a service request below.
Click here to submit a service request form.